Refund policy
FFTerrain: Refund & Return Policy
We make each terrain piece to order and check it by hand before it ships. If something isn't right, contact us and we'll sort it out.
Damaged, defective, or wrong items
- Email sales@frontlinefortifications.com within 7 days of delivery. Include your order number and photos of the item and the packaging. Damage claims made more than 7 days after delivery can't be accepted.
- We will send you a free replacement for the affected item, at no cost to you. Photos are enough, so you don't need to send the damaged item back.
- Small print marks such as layer lines, minor stringing, or slight texture differences are normal for 3D-printed terrain and don't count as defects.
Returns
- You can return items within 30 days of delivery.
- You pay for the return shipping label. Original shipping charges are not refunded.
- A $10 restocking fee is taken out of each refund.
- We refund you once the return arrives and we've checked that it isn't damaged. Items that come back damaged may not get a refund.
- Painted pieces can't be returned or refunded.
Cancellations
- You can cancel your order for a full refund within 2 days of placing it. After that, it may already be in production, and the returns policy above applies.
How to start a return
- Email us with your order number and the reason. Please don't send items back without contacting us first.
- We'll reply with the return address and instructions.
- Once we receive and inspect the item, we'll refund your original payment method, minus the $10 restocking fee, within 2 business days. Your bank may take a few extra days to post it.